How It Works

We offer a simple and efficient process that works with any type of business regardless of size or specialties. See just how easy it can be for your business to get creatives made each & every day.

Create a Task

Log in to your portal, fill out the new project request form and supply us with all the details you can.

General

What do you mean by unlimited design services?


You can request unlimited design requests and revisions every month. We will be assigning a dedicated designer and account manager to you who will be handling your design requests. This means you can submit multiple design requests at the same time and the designer will continue working on each of them one after the other based on the delivery timeline of each design.




Do I have to sign a contract?


No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.




What are your turnaround times like?


We ensure delivery within 24-48 hours for each graphic design request (usually for 1-3 pages designs). 3D design requests can take upto 72 hours. Although we try to deliver everything as quickly as possible, larger time-intensive and complex projects may take more than 72 hours to complete and we will set realistic expectations for you as the requests come in. Please note we are not able to attend to urgent requests.




What if I need a design urgently? Lets say 2-3 hours


We try our best to submit designs as soon as possible however please note we are unable guarantee urgent requests submissions. Based on our turnaround time, we always suggest our clients to plan a little ahead or seek our account manager assistance to discuss the design requests calendar for better and streamlined output.




What if I need multiple designs at once?


You are allowed to put in as many requests as you want, there is no limit. However, we can only handle up to 1 design at a time per subscription and cannot proceed to new designs until the active requests are approved and completed. If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.




What are your hours of operation?


Our team currently works on UAE, Gulf Standard Time. Our hours of operation are 9AM to 5PM, Monday to Friday. We are closed on the weekends. If you have any questions during off hours you can email us at help@prrowess.com, and we will get back to you ASAP.





Pricing

Which plan should I choose?


Our plan offering is very simple. Based on your industry our account managers can help you decide which plan is suitable for you. Should you choose our PRO plan, you will get 2 x dedicated graphic designers in your account. If you have need multiple projects to be done simultanuously, pro plan will be your best fit. Agencies tend to choose pro plan due to high volume of work.




Do you offer content writing services?


Yes, we can assist you with content writing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.




Do you offer Video Services?


Yes, we can assist you with video editing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.




Do you offer Digital Marketing Services?


Yes, we can assist you with complete digital marketing services (e.g Social Media, Google Ads Strategy, etc) however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.




Can I pay after using the service at the end of the month?


As the design services will be offered upfront and our designers also need to get paid, we currently only accept upfront payments and do not offer post dated invoicing feature. We offer 10 day risk free trial with 100% money back gaurantee.




Can I upgrade my subscription plan?


Yes, you can upgrade at anytime within your subscription period. We will only charge the difference of the upgrade on pro-rata basis and a new start date of your subscription will be set from the date of upgrade.





Design & Workflow

What if I am not happy with the design I received?


Our designers are professional and with immense experience with international standards but there might be a case where a designer is not working out for you. We can always offer a different designer within our team to assist you who may be able to understand your perpective better. As you can imagine every individual has his own creativity. Just let your account manager know in the portal chat and we will take care of the rest.




How many variations/sizes can I get for my design?


Any and all sizes can be made right inside the original project. You can specify the sizes/variations you need at the start of the design, or once it is complete, and we will work them out for you. We work on one size through the designing process and once we get approval of the design we deliver all the requested sizes. Most resizes will be done the same day.




How do I prioritize my projects?


To help our customers when important projects pop up, we have implemented a priority system. You can tag each project as Low or High priority to let us know which projects need to come out before any other.




Can you help me with design sizes?


Yes, we can. We design thousands of graphics per month (literally) and are well aware of all the common sizes. We can help you with sizes for social media, flyers, banners, and more.




Can you design websites?


We can design the graphics and the template look of your website however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.





Refunds & Cancellation

Is there a contract I need to sign?


No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.




What is the refund policy?


We offer 10-Day risk free trial with 100% money back gaurantee. You can cancel at any time. All you have to do is let your account manager know. No further bills will be raised or payments will be taken. You are free to join back at any time. As we offer unlimited services, we are unable to offer any refunds after the 10 day period has lapsed.




How can I cancel my subscription?


All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time. If you choose to cancel your subscription, please note all your data and project history will be deleted within 7 days from date of expiry. Please feel free to notify your account manager for hold or cancellation.




Can I downgrade my Subscription?


Yes, you can downgrade at anytime. If you choose to downgrade in the middle of the subscription, the downgrade will come in effect from the next billing cycle.




What if I want to cancel my account for 1 or 2 months only?


We understand that you may not have projects every month in the same capacity. We offer account holding, if you do not wish to cancel. Should you wish to put your account on hold, we offer a monthly holding rate of $49 per month. This allows you to keep your data and all previous project history with us. When you are ready to start your subscription, you can begin from where you left off by paying the Monthly Subscription Fee.





Support

How can I request a design?


You can log in to your Dashboard we created for you and add a new task to brief us on what you need to be done. We have also provided a template of information required for the designer to ensure ease for raising a request.




How do I check the status of my request?


We set due dates on all of our designs so you can see when your first draft will be uploaded for review. You are free to chat with your account manager to get a real time update on the status.




What are your hours of operation?


Our team currently works on UAE, Gulf Standard Time. Our hours of operation are 9AM to 5PM, Monday to Friday. We are closed on the weekends. If you have any questions during off hours you can email us at help@prrowess.com, and we will get back to you ASAP.





Designer Interaction

Once you submit your design request, it will get assigned to your designer.

How do I connect with my designer?


One you’re set up in our system, you will be introduced to your designer and account manager. Everytime you raise a design request it will automatically be assigned to your designer. In case of any direct communication, you will be able to chat with your designer in real time within the system. We offer Dedicated Designer for all your tasks.




Do you offer a team of designers?


We offer multiple designers as well in case your work requirement is more and if you have taken 2 or more subscriptions. With each subscription we add another designer to your account which can eventually become as your dedicated design team.




What if I dont like my designated designer's work?


As this is a creative process every designer has its own talent and style. It may not be necessary that the designer assigned may fit your style. In such cases, we are happy to replace the designer for your account at your request. Maybe the next designer will fit your style and expectations.





Review Your Designs

Our designer will upload your designs to review and you can request any revisions you need before it’s finalized.

How do I connect with my designer?


One you’re set up in our system, you will be introduced to your designer and account manager. Everytime you raise a design request it will automatically be assigned to your designer. In case of any direct communication, you will be able to chat with your designer in real time within the system. We offer Dedicated Designer for all your tasks.




Do you offer a team of designers?


We offer multiple designers as well in case your work requirement is more and if you have taken 2 or more subscriptions. With each subscription we add another designer to your account which can eventually become as your dedicated design team.




What if I dont like my designated designer's work?


As this is a creative process every designer has its own talent and style. It may not be necessary that the designer assigned may fit your style. In such cases, we are happy to replace the designer for your account at your request. Maybe the next designer will fit your style and expectations.





Download Your Files

Once approved, you can download your designs and source files directly from your portal or Drive directory.

What type of files can I request?


All design file types are available for you. PDF, JPG, PSD, AI, CDR, EPS, 3D MAX and more.




What about native source files?


All source files can be uploaded at your request. You will have full ownership of the files.




Can we upload files on your storage?


We give you your own storage till the time you are subscribed with us. All your files are stored on the cloud drive and can be downloaded at anytime. There is a limit of 100MB per file limit however the number of uploads is unlimited based on each task and project. You can also use Google Drive, One Drive, DropBox etc to upload files via your own cloud storage.





Frequently Asked Questions

General

What do you mean by unlimited design services?


You can request unlimited design requests and revisions every month. We will be assigning a dedicated designer and account manager to you who will be handling your design requests. This means you can submit multiple design requests at the same time and the designer will continue working on each of them one after the other based on the delivery timeline of each design.




Do I have to sign a contract?


No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.




What are your turnaround times like?


We ensure delivery within 24-48 hours for each graphic design request (usually for 1-3 pages designs). 3D design requests can take upto 72 hours. Although we try to deliver everything as quickly as possible, larger time-intensive and complex projects may take more than 72 hours to complete and we will set realistic expectations for you as the requests come in. Please note we are not able to attend to urgent requests.




What if I need a design urgently? Lets say 2-3 hours


We try our best to submit designs as soon as possible however please note we are unable guarantee urgent requests submissions. Based on our turnaround time, we always suggest our clients to plan a little ahead or seek our account manager assistance to discuss the design requests calendar for better and streamlined output.




What if I need multiple designs at once?


You are allowed to put in as many requests as you want, there is no limit. However, we can only handle up to 1 design at a time per subscription and cannot proceed to new designs until the active requests are approved and completed. If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.




What are your hours of operation?


Our team currently works on UAE, Gulf Standard Time. Our hours of operation are 9AM to 5PM, Monday to Friday. We are closed on the weekends. If you have any questions during off hours you can email us at help@prrowess.com, and we will get back to you ASAP.





Pricing

Which plan should I choose?


Our plan offering is very simple. Based on your industry our account managers can help you decide which plan is suitable for you. Should you choose our PRO plan, you will get 2 x dedicated graphic designers in your account. If you have need multiple projects to be done simultanuously, pro plan will be your best fit. Agencies tend to choose pro plan due to high volume of work.




Do you offer content writing services?


Yes, we can assist you with content writing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.




Do you offer Video Services?


Yes, we can assist you with video editing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.




Do you offer Digital Marketing Services?


Yes, we can assist you with complete digital marketing services (e.g Social Media, Google Ads Strategy, etc) however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.




Can I pay after using the service at the end of the month?


As the design services will be offered upfront and our designers also need to get paid, we currently only accept upfront payments and do not offer post dated invoicing feature. We offer 10 day risk free trial with 100% money back gaurantee.




Can I upgrade my subscription plan?


Yes, you can upgrade at anytime within your subscription period. We will only charge the difference of the upgrade on pro-rata basis and a new start date of your subscription will be set from the date of upgrade.





Design & Workflow

What if I am not happy with the design I received?


Our designers are professional and with immense experience with international standards but there might be a case where a designer is not working out for you. We can always offer a different designer within our team to assist you who may be able to understand your perpective better. As you can imagine every individual has his own creativity. Just let your account manager know in the portal chat and we will take care of the rest.




How many variations/sizes can I get for my design?


Any and all sizes can be made right inside the original project. You can specify the sizes/variations you need at the start of the design, or once it is complete, and we will work them out for you. We work on one size through the designing process and once we get approval of the design we deliver all the requested sizes. Most resizes will be done the same day.




How do I prioritize my projects?


To help our customers when important projects pop up, we have implemented a priority system. You can tag each project as Low or High priority to let us know which projects need to come out before any other.




Can you help me with design sizes?


Yes, we can. We design thousands of graphics per month (literally) and are well aware of all the common sizes. We can help you with sizes for social media, flyers, banners, and more.




Can you design websites?


We can design the graphics and the template look of your website however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.





Refunds & Cancellation

Is there a contract I need to sign?


No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.




What is the refund policy?


We offer 10-Day risk free trial with 100% money back gaurantee. You can cancel at any time. All you have to do is let your account manager know. No further bills will be raised or payments will be taken. You are free to join back at any time. As we offer unlimited services, we are unable to offer any refunds after the 10 day period has lapsed.




How can I cancel my subscription?


All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time. If you choose to cancel your subscription, please note all your data and project history will be deleted within 7 days from date of expiry. Please feel free to notify your account manager for hold or cancellation.




Can I downgrade my Subscription?


Yes, you can downgrade at anytime. If you choose to downgrade in the middle of the subscription, the downgrade will come in effect from the next billing cycle.




What if I want to cancel my account for 1 or 2 months only?


We understand that you may not have projects every month in the same capacity. We offer account holding, if you do not wish to cancel. Should you wish to put your account on hold, we offer a monthly holding rate of $49 per month. This allows you to keep your data and all previous project history with us. When you are ready to start your subscription, you can begin from where you left off by paying the Monthly Subscription Fee.





Support

How can I request a design?


You can log in to your Dashboard we created for you and add a new task to brief us on what you need to be done. We have also provided a template of information required for the designer to ensure ease for raising a request.




How do I check the status of my request?


We set due dates on all of our designs so you can see when your first draft will be uploaded for review. You are free to chat with your account manager to get a real time update on the status.




What are your hours of operation?


Our team currently works on UAE, Gulf Standard Time. Our hours of operation are 9AM to 5PM, Monday to Friday. We are closed on the weekends. If you have any questions during off hours you can email us at help@prrowess.com, and we will get back to you ASAP.





TRY RISK FREE | NO CONTRACTS | CANCEL ANYTIME

10 Day Money Back Gaurantee.

  • Facebook
  • Instagram

© 2020 Prrowess - Design & Marketing. All Rights Reserved.

Support