Prrowess

You can request unlimited design requests and revisions every month. We will be assigning a dedicated designer and account manager to you who will be handling your design requests. This means you can submit multiple design requests at the same time and the designer will continue working on each of them one after the other based on the delivery timeline. Please note our minimum delivery timeline is 24 hours for each design however we try our best to achieve same day delivery. 

A dedicated designer means that the same designer will be allocated to your account for any design needs. This allows the designer to get acquainted with your brand and style over time which helps in accuracy of the designs. A dedicated designer will be working on other client accounts as well in the same fashion based on our understanding and business. Thats why, we cannot commit to urgent requests or set deadlines. We try our best to deliver within reasonable timeline and as fast as possible. 

We ensure delivery within 24-48 hours for each graphic design request (usually for 1-3 pages designs). Complex design requests can take upto 72 hours. Although we try to deliver everything as quickly as possible, larger time-intensive and complex projects may take more than 72 hours to complete and we will set realistic expectations for you as the requests come in.
Please note we are not able to attend to urgent requests.

We try our best to submit designs as soon as possible however please note we are unable guarantee urgent requests submissions. Based on our turnaround time, we always suggest our clients to plan a little ahead or seek our account manager assistance to discuss the design requests calendar for better and streamlined output.

You are allowed to put in as many requests as you want, there is no limit. However, we can only handle up to 1 design task at a time in basic plan & upto 3 simultaneous tasks in Pro Plan. We cannot proceed to new designs until the active requests are approved and completed. If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output. 

No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

Our team currently works on UAE, Gulf Standard Time. Our hours of operation are 9AM to 5PM, Monday to Friday. We are closed on the weekends. If you have any questions during off hours you can email us at help@prrowess.com, and we will get back to you ASAP.

Our plan offering is very simple. Based on your industry our account managers can help you decide which plan is suitable for you. Our basic plan is a perfect option for day to day design work for your business. Our Reach Plan is a best seller as it also includes a 20 social media posts design, content and scheduling by our dedicated marketing team. PRO plan is for heavy users and agencies who really need multiple projects to be done simultaneously.

As the design services will be offered upfront and our designers also need to get paid, we currently only accept upfront payments and do not offer post dated invoicing feature.

We offer 10 day risk-free trial with 100% Money Back Gaurantee for you to evaluate and decide.

Yes, we can assist you with content writing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Yes, we can assist you with video editing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Yes, we can assist you with complete digital marketing services (e.g Social Media, Google Ads Strategy, etc) however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Yes, you can upgrade at anytime within your subscription period. We will only charge the difference of the upgrade on pro-rata basis and a new start date of your subscription will be set from the date of upgrade.

Our designers are professional and with immense experience with international standards but there might be a case where a designer is not working out for you. We can always offer a different designer within our team to assist you who may be able to understand your perpective better. As you can imagine every individual has his own creativity.

Any and all sizes can be made right inside the original project. You can specify the sizes/variations you need at the start of the design, or once it is complete, and we will work them out for you.

We work on one size through the designing process and once we get approval of the design we deliver all the requested sizes. Most resizes will be done the same day.

To help our customers when important projects pop up, we have implemented a priority system. You can tag each project as Low or High priority to let us know which projects need to come out before any other.

Yes, we can. We design thousands of graphics per month (literally) and are well aware of all the common sizes. We can help you with sizes for social media, flyers, banners, and more.

We can design the graphics and the template look of your website however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Our designers are amazing at using their design tools, unfortunately they are not able to write or edit content. Currently we only offer content for 20 social media posts as per our reach plan. All content for unlimited design work needs to be provided by the subscriber. Content means any text you would like to use in the design.

No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

We offer 10 day risk-free trial with 100% Money Back Gaurantee. You can cancel your subscription at any time. All you have to do is let your dedicated account manager know via our chat or email us on help@prrowess.com, upto 24 hours before the renewal date. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

As we offer unlimited services, we are unable to offer any refunds for unused period of time once a paid subscription has been purchased.

All you have to do is let your account manager know or email us on help@prrowess.com. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

If you choose to cancel your subscription, please note all your data and project history will be deleted within 7 days from date of expiry. Please feel free to notify your account manager for hold or cancellation.

In the event of Non Payment or Subscription Cancellation request, your account is put on hold for 7 days with limited access. During this limited access, no new projects can be requested. Limited access will allow you to download any data you wish to keep with you from your account. After 7 Days the data is deleted permanently along with any history of projects and communication.

If you choose to continue the subscription, you are most welcome to pay for the renewal within the 7 day holding period.

After 7 days, if the account is not renewed, we cannot guarantee allocation of the same designer or account manager if you choose to subscribe in the future.

Yes, you can downgrade at anytime. If you choose to downgrade in the middle of the subscription, the downgrade will come in effect from the next billing cycle.

We understand that you may not have projects every month in the same capacity. We offer account holding, if you do not wish to cancel.

In the event of Non Payment or Subscription Cancellation request, your account is put on hold for 7 days with limited access. During this limited access, no new projects can be requested. Limited access will allow you to download any data you wish to keep with you from your account. After 7 Days the data is deleted permanently along with any history of projects and communication.

If you choose to continue the subscription, you are most welcome to pay for the renewal within the 7 day holding period.

After 7 days, if the account is not renewed, we cannot guarantee allocation of the same designer or account manager if you choose to subscribe in the future.

You can log in to your Dashboard we created for you and add a new task to brief us on what you need to be done. We have also provided a template of information required for the designer to ensure ease for raising a request. On how to request a design we have a quick demo you can watch – https://youtu.be/AWfhkPT8OVE

We set due dates on all of our designs so you can see when your first draft will be uploaded for review. You are free to chat with your account manager to get a real time update on the status.

Our team currently works on UAE, Gulf Standard Time. Our hours of operation are 9AM to 5PM, Monday to Friday. We are closed on the weekends. If you have any questions during off hours you can email us at help@prrowess.com, and we will get back to you ASAP.

We provide 20 posts every month which includes developing the social media post content based on your business including hashtags. The data used can be a mix of existing and new content based on our marketing expertise after assessing your objective and business.

We need around 48 hours to first assess your business after a one on one consulation. After signup we submit the first 20 posts calendar within 7-8 days for your review, feedback and approval.

For the 2nd month onwards we offer another 20 posts 1 week before the renewal date of the plan for your your review, feedback and approval.

If you choose to cancel your renewal within the last 7 days of your active plan, the posts developed for month 2 will not be scheduled for posting by our team and the content will be deleted.

Our Reach Plan is currently limited to content creation for the 20 social media posts only. Any other content for any other design task needs to be provided by you.

We can post on upto 3 social media channels only, based on the following choices: Facebook, Instagram, Linkedin or Twitter.