Question 1

What are your turnaround times like?

Accepted Answer

Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more time. Our delivery schedule is based on the type of plan you have subscribed to.

Question 2

Can I really make unlimited requests?

Accepted Answer

When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.

Question 3

What if I needed more than 2 designs at once?

Accepted Answer

You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed. If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.

Question 4

What type of design requests can I make?

Accepted Answer

We’ve built a team that aims to provide just about any type of graphic work, eliminating the need to find freelancers, since we’ve done the work for you. You can see a more detailed list at this link - https://www.prrowess.com/our-services

Question 5

What if I dont know how to request?

Accepted Answer

Each account comes with its dedicated account manager who will be available to assist you with making your request journey easy. The account manager will help you with making the most of the system to ensure speedy response and high productivity.

Question 6

How many designs can I requests at once?

Accepted Answer

There is no limit to the amount requests you can make. Your designer will work on each project as per queue and update you on progress.

Question 7

What about multiple sizes? Is that another Task?

Accepted Answer

Any and all sizes can be requested in the brief at the start of the task or during the progress of the task. We will work the main size until it is approved. Once we get approval we will build out all of the requested sizes, all in the same project!

Question 8

How do I connect with my designer?

Accepted Answer

Once you’re set up in our system, you will be introduced to your designer and account manager. Every time you raise a design request it will automatically be assigned to your designer. You can connect via chat, schedule a support/demo call or email us.   We offer Designated Designer for all your tasks.

Question 9

Do you offer a team of designers?

Accepted Answer

We offer multiple designers as well in case your work requirement is more and if you have taken 2 or more subscriptions. With each subscription we add another designer to your account which can eventually become as your designated design team.

Question 10

What if I dont like my designated designer's work?

Accepted Answer

As this is a creative process every designer has its own talent and style. It may not be necessary that the designer assigned may fit your style. In such cases, we are happy to replace the designer for your account at your request. Maybe the next designer will fit your style and expectations.

Question 11

What is the timeline of delivery after design request?

Accepted Answer

Most graphic design tasks are completed between 24-48 hours from their start date.    All turnaround times are based on the complexity of a task. Your designer or account manager will keep you updated with the progress in the task panel.

Question 12

How many revisions can I request?

Accepted Answer

Unlimited! We work on your task until you’re happy. Even if one designer is not hitting the mark, we can switch them up and get totally new variations for you. We dont shy away from offering good quality work and design.

Question 13

How long do you need for revisions?

Accepted Answer

If the revisions are not complex and mild then we try to achieve it within the same day. If not then within the next working day.

Question 14

What type of files can I request?

Accepted Answer

All design file types are available for you. PDF, JPG, PSD, AI, CDR, EPS, 3D MAX and more.

Question 15

What about native source files?

Accepted Answer

All source files can be uploaded at your request. You will have full ownership of the files.

Question 16

Can we upload files on your storage?

Accepted Answer

We give you your own storage till the time you are subscribed with us. All your files are stored on the cloud drive and can be downloaded at anytime. There is a limit of 100MB per file limit however the number of uploads is unlimited based on each task and project. You can also use Google Drive, One Drive, DropBox etc to upload files via your own cloud storage.

Question 17

Do I have to sign a contract?

Accepted Answer

No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

Question 18

What are your turnaround times like?

Accepted Answer

We ensure delivery within 24-48 hours for each graphic design request. 3D design requests can take upto 72 hours. Although we try to deliver everything as quickly as possible, larger time-intensive and complex projects may take more than 72 hours to complete and we will set realistic expectations for you as the requests come in.

Question 19

What do you mean by Designated Designer?

Accepted Answer

A designated designer means that the same designer will be allocated to your account for any design needs. This allows the designer to get acquainted with your brand and style over time which helps in accuracy of the designs. A Designated designer will be working on other client accounts as well in the same fashion based on our understanding and business. Thats why, we cannot commit to urgent requests or set deadlines. We try our best to deliver within reasonable timeline and as fast as possible.

Question 20

What if I need multiple designs at once?

Accepted Answer

You are allowed to put in as many requests as you want, there is no limit. However, we can only handle up to 1 design task at a time in basic plan & upto 3 simultaneous tasks in Pro Plan. We cannot proceed to new designs until the active requests are approved and completed. If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.

Question 21

What if I need a design urgently? Lets say 2-3 hours

Accepted Answer

We try our best to submit designs as soon as possible however please note we are unable guarantee urgent requests submissions. Based on our turnaround time, we always suggest our clients to plan a little ahead or seek our account manager assistance to discuss the design requests calendar for better and streamlined output.

Question 22

Which plan should I choose?

Accepted Answer

Our plan offering is very simple. Based on your industry our account managers can help you decide which plan is suitable for you. Most of our FMCG and Physical Product based clients go for pro plan. Agencies or service oriented companies tend to stick to our graphic design basic plan.

Question 23

Can I pay after using the service at the end of the month?

Accepted Answer

As the design services will be offered upfront and our designers also need to get paid, we currently only accept upfront payments and do not offer post dated invoicing feature.   We offer 7 day free trial with no obligation or upfront payment for you to evaluate and decide.

Question 24

Do you offer content writing services?

Accepted Answer

Yes, we can assist you with content writing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Question 25

Do you offer Video Services?

Accepted Answer

Yes, we can assist you with video editing services however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Question 26

Do you offer Digital Marketing Services?

Accepted Answer

Yes, we can assist you with complete digital marketing services (e.g Social Media, Google Ads Strategy, etc) however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Question 27

Can I upgrade my subscription plan?

Accepted Answer

Yes, you can upgrade at anytime within your subscription period. Simply cancel the existing plan and purchase the new plan.

Question 28

What if I am not happy with the design I received?

Accepted Answer

Our designers are professional and with immense experience with international standards but there might be a case where a designer is not working out for you. We can always offer a different designer within our team to assist you who may be able to understand your perpective better. As you can imagine every individual has his own creativity.   Just let your account manager know in the portal chat and we will take care of the rest.

Question 29

How many variations/sizes can I get for my design?

Accepted Answer

Any and all sizes can be made right inside the original project. You can specify the sizes/variations you need at the start of the design, or once it is complete, and we will work them out for you.   We work on one size through the designing process and once we get approval of the design we deliver all the requested sizes. Most resizes will be done the same day.

Question 30

How do I prioritize my projects?

Accepted Answer

To help our customers when important projects pop up, we have implemented a priority system. You can tag each project as Low or High priority to let us know which projects need to come out before any other.

Question 31

Can you help me with design sizes?

Accepted Answer

Yes, we can.  We design thousands of graphics per month (literally) and are well aware of all the common sizes. We can help you with sizes for social media, flyers, banners, and more.

Question 32

Can you design websites?

Accepted Answer

We can design the graphics and the template look of your website however we do NOT offer this service as part of our design package plans. If you need this service, one of our account managers can assist you with adding a customised plan for you.

Question 33

Can the designer help me with content?

Accepted Answer

Our designers are amazing at using their design tools, unfortunately they are not able to write or edit content. Currently we only offer content for 20 social media posts as per our reach plan. All content for unlimited design work needs to be provided by the subscriber. Content means any text you would like to use in the design.

Question 34

Is there a contract I need to sign?

Accepted Answer

No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

Question 35

What is the refund policy?

Accepted Answer

We offer 10 day risk-free trial. You will only be charged once the trial period is over. You can cancel your subscription at any time. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time. As we offer unlimited services, we are unable to offer any refunds for unused period of time once a paid subscription has been purchased and trial period has lapsed. The free trial is only valid for first time use and once per customer.

Question 36

How can I cancel my subscription?

Accepted Answer

All you have to do is let your account manager know or email us on help@prrowess.com. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.   If you choose to cancel your subscription, please note all your data and project history will be deleted within 7 days from date of expiry. Please feel free to notify your account manager for hold or cancellation.   In the event of Non Payment or Subscription Cancellation request, your account is put on hold for 7 days with limited access. During this limited access, no new projects can be requested. Limited access will allow you to download any data you wish to keep with you from your account. After 7 Days the data is deleted permanently along with any history of projects and communication.   If you choose to continue the subscription, you are most welcome to pay for the renewal within the 7 day holding period.    After 7 days, if the account is not renewed, we cannot guarantee allocation of the same designer or account manager if you choose to subscribe in the future.

Question 37

Can I downgrade my Subscription?

Accepted Answer

Yes, you can downgrade at anytime. If you choose to downgrade in the middle of the subscription, the downgrade will come in effect from the next billing cycle.

Question 38

What if I want to cancel my account for 1 or 2 months only?

Accepted Answer

We understand that you may not have projects every month in the same capacity. We offer account holding, if you do not wish to cancel.   Should you wish to put your account on hold, we offer a monthly holding rate of $49 per month. This allows you to keep your data and all previous project history with us. When you are ready to start your subscription, you can begin from where you left off by paying the Monthly Subscription Fee.

Question 39

Can I carry forward unused subscription payments?

Accepted Answer

As per the subscription model, the responsibility to use our services lies with the subscriber. There is no option to carry forward any period which you have paid for and were not able to use. To continue using our services, an active paid subscription is required.

Question 40

Subscription Account Suspension or Cancellation

Accepted Answer

In the event of Non Payment or Subscription Cancellation request, your account is put on hold for 7 days with limited access. During this limited access, no new projects can be requested and the designer will not be available in the account. Limited access will allow you to download data you wish to keep with you from your account. After 7 Days the data is deleted permanently along with any history of projects and communication.   If you choose to continue the subscription, you are most welcome to pay for the renewal within the 7 day holding period.    After 7 days, if the account is not renewed, we cannot guarantee allocation of the same designer or account manager if you choose to subscribe in the future.

Question 41

Is there a contract I need to sign?

Accepted Answer

No, you can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.

Question 42

What is the refund policy?

Accepted Answer

We offer a 10-Day free trial with no upfront payment. You can cancel at any time. All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.   As we offer unlimited services, we are unable to offer any refunds for unused period of time.

Question 43

How can I cancel my subscription?

Accepted Answer

All you have to do is let your account manager know. Your subscription will remain valid until the expiry date. No further bills will be raised or payments will be taken. You are free to join back at any time.   If you choose to cancel your subscription, please note all your data and project history will be deleted within 7 days from date of expiry. Please feel free to notify your account manager for hold or cancellation.

Question 44

Can I downgrade my Subscription?

Accepted Answer

Yes, you can downgrade at anytime. If you choose to downgrade in the middle of the subscription, the downgrade will come in effect from the next billing cycle.

Question 45

What if I want to cancel my account for 1 or 2 months only?

Accepted Answer

We understand that you may not have projects every month in the same capacity. We offer account holding, if you do not wish to cancel.   Should you wish to put your account on hold, we offer a monthly holding rate of $49 per month. This allows you to keep your data and all previous project history with us. When you are ready to start your subscription, you can begin from where you left off by paying the Monthly Subscription Fee.

Question 46

Subscription Account Suspension or Cancellation

Accepted Answer

In the event of Non Payment or Subscription Cancellation request, your account is put on hold for 7 days with limited access. During this limited access, no new projects can be requested. Limited access will allow you to download any data you wish to keep with you from your account. After 7 Days the data is deleted permanently along with any history of projects and communication.   If you choose to continue the subscription, you are most welcome to pay for the renewal within the 7 day holding period.    After 7 days, if the account is not renewed, we cannot guarantee allocation of the same designer or account manager if you choose to subscribe in the future.

Question 47

How many posts can I get in Reach Plan?

Accepted Answer

We provide 20 posts every month which includes developing the social media post content based on your business including hashtags. The data used can be a mix of existing and new content based on our marketing expertise after assessing your objective and business.

Question 48

When can I expect to see the content for scheduled posts?

Accepted Answer

We need around 48 hours to first assess your business after a one on one consulation. After signup we submit the first 20 posts calendar within 7-8 days for your review, feedback and approval.   For the 2nd month onwards we offer another 20 posts 1 week before the renewal date of the plan for your your review, feedback and approval.

Question 49

What if I cancel my plan after the first month?

Accepted Answer

If you choose to cancel your renewal within the last 7 days of your active plan, the posts developed for month 2 will not be scheduled for posting by our team and the content will be deleted.

Question 50

Can you do content for all my designs other than the 20 posts?

Accepted Answer

Our Reach Plan is currently limited to content creation for the 20 social media posts only. Any other content for any other design task needs to be provided by you.

Question 51

Which Social Media Channels are included in Reach Plan for posting?

Accepted Answer

We can post on upto 3 social media channels only, based on the following choices: Facebook, Instagram, Linkedin or Twitter.

Be Visual! Get Unlimited Graphic Design Now.

The perfect design solution for businesses and agencies.

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One fee - Unlimited Designs

We’re a flat rate design service company that can provide a full graphic design package. Our value offer is unparalleled.

Graphic Design

Everyone needs graphic design for lots of reasons. Our team is vetted and professionals to help deliver top-notch design using seamless technology and understanding. It couldn't be more hassle free as we can address all your design needs from anywhere in the world.

How our Process Works

Submit Your Requests

1

We require details which can be provided by using our questionnaire. It's Simple and Quick.

Review & Revise

2

Our designer will make the first draft and share with you. You can review and proof your file in our system for more revisions.

Download Files

3

After you approve the design, you can request all sizes and source files for download and ownership.

Unbeatable Value

Designated Designers

Work with the same Designated designer assigned for a high level of communication and consistency.

Support Assurance

We assign an account manager with every account, who will assist you at every point to make the most of your design requests.

Unlimited Requests

Submit as many design requests as you want. There is no limit. Seriously.

Active Projects

Unlimited plans allow multiple design requests at the same time and Designer works as per your priority within our timelines.

Unlimited Brands & Users

One subscription can be used for your entire brand. If you are an agency, we can take care of all your client requests from you.

Hear from Our Clients

Perfect service and very nice customer care. Thank you once again.​

Rad Kes

I approached Prrowess with some rough direction and about my business. Based on our discussions the design team worked on the ideas and sketches and came up with my perfect logo. Thank you for the creative inputs and great design effort.

Book Vook

Excellent Experience

Nagy Hassan

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